Refund Policy — Dungeon Ward: Offline Games We appreciate your interest in Dungeon Ward: Offline Games and thank you for supporting an independent RPG experience. Our goal is to provide a rich, fair, and rewarding gameplay environment — whether you're a casual adventurer or a hardcore dungeon crawler. We know that sometimes, technical issues or misunderstandings can occur, especially with in-game purchases. That’s why we’ve established a refund policy to ensure your concerns are treated with transparency and respect. Eligibility for Refunds Refunds may be granted under specific circumstances involving real-money purchases made within the game. You may be eligible for a refund if: You were charged for a purchase you did not make or authorize. The item or bundle you purchased did not appear in your game account after a successful transaction. A technical error (such as interrupted connection or server issue) caused the purchase to fail or deliver incorrectly. You made a duplicate purchase of the same item within a short time frame due to a game error. Refunds are not guaranteed and are subject to review. Every request is evaluated case-by-case by our support team. Situations Where Refunds Are Not Issued We do not issue refunds in the following cases: You changed your mind after the purchase was completed. You misunderstood the item description but the purchase was successful and as described. You used or consumed the purchased item (e.g., gold, chests, boosts) and later regretted the purchase. Your device was incompatible with the game after a completed transaction. Your progress was lost due to uninstalling the app without saving to the cloud or linking your account. We encourage all players to read item descriptions and confirm compatibility before making a purchase. How to Request a Refund To request a refund, please prepare the following information: Date and time of the purchase. Description of the item or bundle purchased. A detailed explanation of the issue (what went wrong, and how). Proof of payment (such as a transaction ID or screenshot of your receipt). Once you’ve gathered the necessary details, please contact the support channel provided in the game menu. If the purchase was made through the Google Play Store or Apple App Store, refunds may be subject to their respective policies and must be initiated through those platforms. Review and Resolution Time Our support team aims to respond to refund inquiries within a reasonable time. Most cases are reviewed within a few business days. If the request is approved, the refund will be processed via the original payment method used. Please note: We reserve the right to decline refund requests that fall outside the scope of this policy or appear to be exploitative in nature. Repeated refund requests without valid cause may result in account review or action. Final Thoughts Dungeon Ward is designed to offer a premium offline gaming experience without pay-to-win mechanics. We value the support of our community and will always strive to be fair when things go wrong. If you believe you’ve encountered a genuine issue, please don’t hesitate to reach out — we’ll do our best to resolve it with honesty and respect.